Every practice goes thru a cycle of growth, plateau, slow down, and sell out. The time varies from doctor to doctor. The trick is to stimulate growth while preserving core (purpose). In looking at more than a thousand practices, I’ve seen a definite trend. Every practice will hit a plateau at a certain dollar amount per month (often ...
Read MoreDoctor leadership is often either the last skill to be developed or it is completely ignored. Dentistry, by its very nature, has created systems to attract academics to its ranks. Not those who are actually skilled at business or especially adept at dealing with people or even good with their hands. We had to make the grades to enter Dental ...
Read MoreTo say the least, you should be well informed and prepared for questions/comments from your patients. For many years patients have already been reluctant to accept x-rays. That will almost certainly get worse now. Arguing with your patients will accomplish little of a positive nature. Just stick with the facts. If you at least view the ...
Read MoreLet me share some real-life customer service experiences with you. Wow! Have these salesperson experiences ever happened to you? Experience 1 This past weekend, we went to a big box store to buy an iPod. The salesman, without being asked, continually insisted he doesn’t work on commission and was so aggressive that he had our heads ...
Read MoreWe seem to get a lot of calls about paying staff. Let me take just a moment and set the stage for looking at what you should be paying. Always start with the end in mind. If you have ever read any articles from us about benchmarks, you know that you entire staff cost (including salary, taxes, continuing education, bonus, benefits, staff ...
Read MoreOver and over again you’ve heard me say that “a Dental Practice is just a small consumer driven business”. As such, nothing happens unless the patient (consumer) says yes. If you consistently see the back of people’s heads as they move on down the street to the next dentist on the block, you’re missing an important ingredient. ...
Read MoreI was speaking to a senior doctor who had just begun our “Trial Partnership” strategy. The young associate had just started a month or so back and was slowly getting better. Somewhere in the conversation he mentioned that last year at this time he was producing about $80,000 on four days per week for the month without an associate, when ...
Read MoreGoing With The Flow I recently read an article in which the author recounted his experience with a hot air balloon ride. Now I’ve never ridden in a hot air balloon, so I’m trusting that his account is at least fairly accurate. After becoming airborne, he started asking the pilot a few questions about their journey. One aspect of the ...
Read MoreReferral Gifts and Groupon Discounts The legal division of the American Dental Association recently sent a memo to all State Dental Association Executive Directors to provide some guidance on the topics of: 1) gifts, incentives or discounts given in exchange for referrals; and, 2) Groupon discounts. The crux of the memo is that dentists may ...
Read More(We get lots of questions on this topic. This is a resource available to those who want to know about cross-coding. MG) Manual: Cross-Walking — A Guide Through The Crosswalk of Dental to Medical Coding $390.00 This manual is designed to train dental staff members in implementing a dental-medical cross coding system within ...
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