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Most dentists would like to think that our patients come to our practices to see us. That’s just not true. Your patients bond to the office primarily because of the staff, and this is particularly true when it comes to the hygienist.
We regularly receive questions about case acceptance, indicating that there is a lot of confusion in dentistry about the subject in general. It seems to mean different things to different people. Discover what it really means here.
There is nothing worse than having a perfect day scheduled at 8 a.m. and by 9 a.m., 20 percent of the day has canceled. What’s even worse is that cancellations and no-shows seem to affect the most productive procedures. Learn how to prevent these problems.
Over and over again you’ve heard us say: “A dental practice is just a small consumer-driven business.” As such, nothing happens unless the patient (consumer) says yes. If you consistently see the back of people’s heads as they move on down the street to the next dentist on the block, you’re missing an important ingredient. Find out what it is here.
In The 7 Habits of Highly Effective People, Stephen Covey identifies the number one trait to make you successful in any endeavor: “Begin with the end in mind.” In other words, if you can define or create a picture of where you want to be, you will shorten the path and define the result. Learn how to do that here.