Identifying the Silent Killers of Productive Dentistry This topic will take two or three levels of understanding and because of its importance we will break this up to allow each of you to absorb its importance while quickly taking action steps to remedy this silent killer of profit and production.  On any journey, it is common place for most of ...

Finding the Right Hygienist Every Time How should we approach change with any staff member in our office, and how can we increase our hygiene production, profit, and satisfaction in a few days?  Today is the perfect time to improve your leadership and your bottom line. Change is uncomfortable for all of us, but especially to our staff, when ...

Creating the Power of Profit in Hygiene I was reading a motivational newsletter that I subscribe to and felt like some of the topics were perfect for each of us.  On a “journey” or even a race, we come to a point when we have gone too far to turn back but are wavering in our commitment to our original goal of making drastic change in our ...

Success is in the Details Please feel free to go back and reread about case presentation.  We will refer to it often.  Remember that getting a “yes” from your patients is a team effort.  Your success is dependent on mastering the fundamentals, so, I want to cover a little more on the details of hygiene.  One difficulty that sometimes ...

The Nuts and Bolts of Partnering with Your Hygienist in Case Acceptance As we continue to break down and look at ways to improve case acceptance as well as case presentation, remember that I have written this as if I am speaking directly to your hygienist.  Make sure you are sharing this information as well as requiring every member of your team ...

Using Your Hygienist and Assistant to Stage Success in Case Presentation On any journey, especially when you have a car full of people and a long, drawn-out agenda, you need to delegate some or even most of the duties: Driving, map reading, finding somewhere to rest and eat.  Case acceptance is not just a moment in time.  Case presentation is ...

Getting a "YES" in Case Acceptance While Eliminating the Things We Do Wrong Just like bad drivers, we tend to develop habits that tend to decrease the results in our driving.  This 180 Degree Dental Journey is all about mastering the basics.  Let’s take a look at few of the things I see offices do wrong. They never clean teeth on the first ...

As Easy as 1, 2, 3 Case Acceptance Steps With time we have modified the system to work better and adapted it to the changing needs of our patients.  It is a true “consumer driven system”.  We tell the patient what they need and happily give them what they want.  As a result --- we never lose a patient.  It is always a balanced, no ...

Why Patients Say "Yes" Next, I would like to cover the goals of case acceptance and why patients say “yes”. Tie the patient to the office. Every approach works with someone, but our goal is over 90%. The bond that ties the patient to the office begins far in advance of you actually seeing them.  It’s all about systems: That ...

The Fundamentals of Any Case Presentation Let’s assume on this 180 Degree Dental Journey, that we take side trips and occasionally run into people and take the time to discuss some topic.  As we continue to broaden our look at case presentation, I want to try and abbreviate the conversation and give you a can’t miss foundation to the ...