Do you run a dental office that just isn’t getting the traffic you’d like it to? Does your practice need more clients in order to stay afloat? If you answered yes to both of these questions, it might not be the services you offer that are to blame. It’s most likely the way you market those services. When you find your patients deserting and ...
Read MoreThis phrase is attributed to Peter Drucker decades ago, but is as valid today as when he coined the phrase. You might want to consider this as one of the top ten leadership habits in creating the practice you always wanted to have. Every position in a dental practice should have a measurable benchmark (metric) that quantifies the job description ...
Read MoreWe need to look at two things today. How should we approach change with any staff member in our office, and how can we increase our hygiene department production, profit, and satisfaction in just a few days? Today is the perfect time to improve your leadership and increase your bottom line. Change is uncomfortable for all of us, but especially ...
Read MoreI have yet to check treatment notes or templates for a Dentist or Hygienist and find them anywhere close to Standard of Care stipulated in all Dental Practice Acts or the ADA Code of Ethics and Care. Simply put, we need to have templates and notes that reflect the fact that some time, some place, and somehow, we will have to defend our actions in ...
Read MoreJust last week, I made the mistake of chiming in on a blog about “guaranteeing” your work. The only comment I made was that we have a written “warranty” on everything we do. The ripple effect of this was a storm of negative comments about how the ADA expressly prohibits any form of guarantee on dental work. About twenty negative posts ...
Read MoreNote: This was written recently by one of our awesome consultants, Judy Rutty, as an update to some existing material. Please pay special attention to the part about the “abandonment period” and be sure your office complies with your state guidelines. MG For overdue balances: • If an account is over 2 years old and no payments are being ...
Read MoreQUESTION (via email) Hi Mike, Just wanted some frank opinion on ________ (Front Desk) She is highly compensated and beginning to push back a bit on moving forward. She is complaining of too much work and not enough time. Stated she had to come in extra to catch up, then cancelled out of coming in at last minute leaving office with no coverage ...
Read MoreIf you run a dental practice, you understand how difficult it can be to juggle everything you need to in order to be successful. You might have the patient care side of things all sewn up, but the details of running the business can be overwhelming. Unfortunately, most dentists find it difficult to run a business and handle patient care at the ...
Read MoreWhile we know that it’s all about what we net, most of us only look at production. I want to take a moment, maybe even a few, and in the process have you look at production in a different way. If you over produce or under produce you set in motion a chain reaction that can reverse all of your gains in new patients and profitability. “Over ...
Read MorePeople do business with people they know, like, and trust. I guess I have had a good 40 years in dentistry and almost 65 years in life to perfect the process of becoming a dentist that patients know, like and trust. I want to share a few insights with you. People do business with people they know. Assuming you agree with this statement, the ...
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