Embracing the Change “Cargo Cults” is an interesting term. During World War II, on the islands of the South Pacific, both the American and Japanese struggled to clear landing fields for their respective troops and supplies where only jungle existed. Shortly thereafter planes would begin to land bringing all the necessary goods to ...
Read MoreThe Art of the One Minute and Leadership from Both Sides Tried and true. Ken Blanchard’s book The One Minute Manager summarizes the essence of management in two easy lessons. The One Minute Praising: Help people fulfill their potential by catching them doing something right. Let people know you are going to tell them how they are doing ...
Read MoreTHE A,B,Cs, OF STAFF COMMUNICATION The 180 Degree Journey tends to push doctors to ask the difficult questions. The phone keeps ringing, and for the last 6 months, every question posed by the caller has centered on the fact that it is hard to keep or find good staff members. It started from the day we reopened from COVID in mid-2020 and the ...
Read MoreBACK to the FUTURE I remember a time when successful doctors shared their knowledge without any expectation of payment or fear of competition. I still remember the mentors that gladly spent the time to help a “nobody” from a small town in Texas to scrape out a living and grow as a clinician and businessman. I am tired of being sold to for ...
Read MoreTHE RESULTS OF GREAT LEADERSHIP We have seen leadership from both the perspective of staff and the actual leader. I want to take us a little further down the road and study the desired outcomes of leadership in your office. Sort of a word picture or beginning with the end in mind look at what your office and culture can become and why you ...
Read MoreLEADERSHIP and MANAGEMENT I will continue to paint a word picture of active leadership in your practice. It is not enough to just read each aspect of the 180 Degree Dental Journey; you must apply what you read. There is no learning without application. If you made it this far, or started out of sequence or this is the first time you are ...
Read MoreACCOUNTABILITY and LEADERSHIP Surely you have gotten your free copy of the Super General Dental Practice: www.superdentalpractice.com. Go to Chapter 18, The Purpose Driven, Doctor Led, Staff Owned Dental Practice and be sure to read it before reading this piece on leadership. The great thing about leadership is that there really are no ...
Read MoreFREQUENTLY ASKED QUESTIONS ABOUT BONUSES Just when I thought I had bonuses in the form of profit sharing covered for our journey, the phone rings, the texts pile up, and my email exploded. This is great. I want your questions, but I now realize I need to make one more pass at whether you should start or fix a bonus system. I have dumbed ...
Read MoreTO BONUS OR NOT TO BONUS This is one of those topics that I have written about many times yet is still one area that doctors seem to struggle implementing successfully. I will assume that you want to create or fix a bonus or as I prefer to call it, Profit Sharing. It seems that most doctors consider a “bonus” system as a need to have, ...
Read MoreSTAFF OWNERSHIP Hopefully you have read Chapter 18 in The Super General Dental Practice and are versed in the idea of Purpose Driven and Doctor Led practice culture. We are moving on to what I consider to be one of the most misunderstood and mis- utilized concepts in team and culture building, the staff ownership mentality. While you need ...
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