The Fundamentals of Any Case Presentation Let’s assume on this 180 Degree Dental Journey, that we take side trips and occasionally run into people and take the time to discuss some topic. As we continue to broaden our look at case presentation, I want to try and abbreviate the conversation and give you a can’t miss foundation to the ...
Read MoreFacing Objections and Rejection It’s pretty common to find many dentists that struggle with objections in their office. Most of us are a little approval addicted, I know that I am. I want every patient to really like me. Knowing that, it’s just a small step to understanding why many doctors suffer with “assumed rejection” when ...
Read MoreThe Shift I would say, more often than not, that the best choice in a journey is pretty straight forward. Even in retrospect, the most difficult decisions I have made in my career were common sense strategies. I want to assume that you are progressing on the 180 Degree Dental Journey and as we pull over for a moment to stretch our legs and ...
Read MoreQuality and Success In 1911, Fredrick Taylor wrote a breakthrough study describing three principles for management. In 1950, W. Edwards Deming and J. M. Juran were invited by Japan to rebuild its economy after the war. Deming and Juran came up with the ideas that the Japanese packaged into the system we today call Total Quality. These were ...
Read MoreThe Importance of Delegation Dentists have heard the word “delegate” over and over, yet many still do not believe it can actually work for their practice. However, delegation with proper planning creates a team of skilled, responsible professionals. The key is skill. Skill results from training and hands-on experience. The energy and ...
Read MoreBonus Plans to Incentivize Staff Ownership This is one of those topics that I have written about many times but is still one area that doctors seem to struggle implementing successfully. It seems that most doctors consider a “bonus” system as a need to have, check the box, I haven’t arrived, must do system to feel that they are ...
Read MorePaying the Employee Doctor and Partner I will admit I will get a little long winded in this portion of the journey, but I would have to say that over 80% of the offices that start down the road to associates and partners are ill prepared and usually end up regretting their transition. That said, associates and partnerships, when done correctly, ...
Read MoreHow to Find and Pay a Hygienist As we progress with how to hire and pay various members of our team, one thing to remember is that you must discover the best way to find the top candidates. While Facebook, online ads, Indeed.com, Dentalworkers.com, etc., are certainly where most people start, there is a little-known secret that might just help ...
Read MoreWhen to Hire and How to Pay an Office Manager If we truly look at this title as a starting point, I would first ask, “Do you really need an office manager”? Again, even though office managers are “common place” in the dental industry, I find this to not be “common sense”. Many of the things we accept as foundational originated ...
Read MoreHow Much Should I Pay an Employee? I would like to revisit and go into detail on how you should pay your employees and do this in a way that allows us to look at an office manager, assistants, front desk, hygienists, and associates. I was having a conversation with my business partner about some materials that needed to be ordered for a ...
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