A couple of months ago, I spoke with probably one of the best clinical doctors I know. You would think that at his age and high level of clinical excellence he would have the “business of Dentistry” all figured out. That was the furthest thing from the truth: Even the “Great” struggle. Below you will find a few pages of the email I sent ...
Read MoreOne of the most important traits of highly “effective” dentists is learning how to delegate. As I visit and talk to dentists around the country, I find a common consistent trend: Doctors find it difficult to let go and delegate all they can within the letter of the law. Surely we can all agree that having the ability to do less while ...
Read MoreI have a short and simple rule to kick start your internal marketing: When it comes to patient/office contact, always have the doctor do his/her fair share. One of the simplest and most profound results for internal marketing can be found in a little card we call “The Terrific Patient Card”. For over 25 years, I have written a short note to ...
Read MoreDo you find yourself showing up late and leaving early from work? Finding it takes 60 hours a week to get everything done? The joy has left your work and you so look forward to the end of the week, but dread Monday more than a root canal without anesthesia? Has your attention span waned as your waist line increased? Do you find that only your ...
Read MoreRunning late can be a virus that infects and destroys every system in your office. It can negate all the money you spent on marketing and the goodwill with patients that took years to put in place. Running late is a super-sized no-no. I will assume that you are not just sneaking away to speak on the phone, so here are a few reasons why offices run ...
Read MoreFollowing a recent article on “Standard of Care and Informed Consent” published in The Profitable Dentist Magazine, I received several emails about what a post-op instruction should look like. I was surprised by the fact that the general population of dentists thought they only had to have informed consent or post-op instructions for what they ...
Read MoreEveryone is worried about producing more, but most of us should consider what we net (get to keep). Our slogan has always been, Produce More, Collect All, and Keep Half. One of the secrets of great collections is to have every patient pay up front. I was teaching a seminar in Salem, Oregon, and noticed that one of our clients was in the audience. ...
Read MoreJust when you thought it was safe to go outside, another energy Vampire appears. We talked in Part 1 about how various types of staff can suck the life and joy out of your practice. Several of the emails I received after that said that they had even worse types of Vampires than just the staff. Allow me to add to the first article now with a few ...
Read MoreResponse time is calculated by reaction time plus movement time. In other words, your response time is determined by the time it takes you to notice an “alarm” going off (problem, decision you need to make, or strategy you need to incorporate), to the time that you are able to take action to address whatever triggered the alarm. In general, ...
Read MoreI want to introduce you to how to deal with energy vampires, because we all have them at one time or another and these guys/gals can walk in the sunshine. So let’s start with a quick down and dirty list of vampires because they come in all shapes and sizes. 1. The Underachiever: This is that staff member that was hired in desperation when ...
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