A couple of years ago, I wrote an article called “Donor and Recipient Practices”. The premise was that far too often we find that even after spending thousands of dollars on marketing, practices routinely drive away patients by not doing the things it takes to inspire a potential client. The “good” practice or “recipient practices” are ...
Read MoreYou fill in the blank: Do better, produce more, keep our overhead down, etc. I guess I should say the top five “excuses” for not doing _____________. It seems that a lot of us spend more of our time avoiding doing what we should, rather than getting it right the first time. I’m guilty and you are too. We tend to “justify” our actions ...
Read More(Note: I can’t remember who sent this to me or where I might have read it. If it interests you, be sure to click the hyperlink in the last paragraph to read more. MG) In recent years, dentists have found safety in numbers. Group practices, (defined by the American Dental Association as having 5 or more dentists), are rapidly increasing, while ...
Read MoreJon Gordon’s weekly newsletter was titled: The Best Advice I’ve Ever Heard. This was a quote from Dr. James Gills, in his late fifties, who was able to complete a double triathlon six times. He said, “I’ve learned to talk to myself instead of listening to myself.” He continued, “If I listen to myself I hear all the reasons why I should ...
Read MoreWhile speaking before a group in New Orleans, I was asked several questions and fielded even more comments about “care to share” programs and how they were illegal or a waste of time. I wanted to take the time and dissect this great internal/external outreach program. Just the Facts: Generally the care to share programs we have seen and ...
Read MoreA while back I wrote an article called “Patients are Talking” which made the argument that your numbers of direct referrals and case acceptance success were a measure of whether or not you were meeting your patients needs. I have not found one dentist that could accurately give me these two benchmarks. This tells me that maybe they are not ...
Read MoreHundreds of doctors have already read The Super General Dental Practice and have begun the process of becoming the dental practice they always wanted to be. One of the comments that I have gotten is that some doctors don’t want or can’t conceive of a practice like I had for over 34 years because of the size and number of new patients. Let me ...
Read MoreIt seems that in a sense we need to go back to the future. I would like to revisit a core strategy that we lay out for all of our coaching clients. As the years pass, it seems like more and more doctors leave behind the notion of controlling their overhead. It’s as if they think that a 50-60% overhead is a myth perpetrated by old dentists in a ...
Read MoreMost ailing organizations have developed a functional blindness to their own defects. They are not suffering because they cannot resolve their problems but because they cannot see their problems. John Gardner I find that far too often as a consultant that I end up teaching management as if it were leadership because you can’t really ...
Read MoreOn the wall of my grandkids room is a plaque called the Cowboy’s Creed. While short, it probably embodies every tenet that a leader should strive for. Hope you enjoy it. It might even take the place of a policy manual. (MPA) 1. Live each day with courage. 2. Take pride in your work. 3. Always ...
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