Do you find yourself showing up late and leaving early from work? Finding it takes 60 hours a week to get everything done? The joy has left your work and you so look forward to the end of the week, but dread Monday more than a root canal without anesthesia? Has your attention span waned as your waist line increased? Do you find that only your ...
Read MoreEveryone is worried about producing more, but most of us should consider what we net (get to keep). Our slogan has always been, Produce More, Collect All, and Keep Half. One of the secrets of great collections is to have every patient pay up front. I was teaching a seminar in Salem, Oregon, and noticed that one of our clients was in the audience. ...
Read MoreBuilding a team is the most difficult thing a leader can do. Just to remind those that have not been reading our newsletters or blogs, every system in my office is based on the principle of the Purpose Driven, Doctor Led, and Staff Owned mentality. The single greatest thing I have ever done was figure out early on that I was not all that smart ...
Read MoreJust last week, I made the mistake of chiming in on a blog about “guaranteeing” your work. The only comment I made was that we have a written “warranty” on everything we do. The ripple effect of this was a storm of negative comments about how the ADA expressly prohibits any form of guarantee on dental work. About twenty negative posts ...
Read MoreLast time we spoke about goal setting. I want to take the time and show you a very simple tool that I have used for 30 years to guide, motivate, and elevate my vision of what is possible. I use it every year with my Sunday school class of 300 high school students, with my kids, and personally to make sure I follow a lifestyle of striving for ...
Read MoreWhen you’re operating a dental practice, you’re not just examining patients’ teeth for cavities and other oral hygiene-related issues. You’re running a business, too. With that comes additional responsibilities you might not have anticipated but that are central to maintaining an influx of smiling patients. After all, you might be a ...
Read MoreSince the establishment of the first dental school, now a museum, in 1828, dental medicine has become a crucial component of a healthy lifestyle. In 1840, the first dental college, Baltimore College of Dental Surgery, opened in Maryland, improving dental education, and subsequently, the services offered to American patients. With the declined ...
Read MoreWhile speaking to coaching clients and attendees at speaking engagements, I am finding an alarming lack of knowledge about malpractice and state board complaints. You are likely to be threatened with a lawsuit at least once every 9 years of practice. The state board examiners are required to investigate any complaint against any licensed ...
Read MoreIn 1911, Fredrick Taylor wrote a breakthrough study describing three principles for management. In 1950, W. Edwards Deming and J. M. Juran were invited by Japan to rebuild its economy. Deming and Juran came up with the ideas that the Japanese packaged into the system we today call Total Quality. In Total Quality people feel they are permitted ...
Read MoreIt is only when patients feel that they can freely express themselves, and ask you anything, that they will open up and allow you to remove all their misgivings prior to accepting the treatment plan. Whatever they say, treat it as a serious and thoughtful observation on your treatment or service. The more relaxed your patients become with you, the ...
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