In 1993, the number one comedy movie was “Groundhog Day” starring Bill Murray of Saturday Night Live fame. Bill was a weatherman who, for the fourth year in a row, was covering Groundhog Day where this “weather forecasting rat”, as he calls it, comes out and does or doesn’t see his shadow. The problem occurs when he realizes that he ...
Read MoreWe have all heard the retort: “I’ve fallen and I can’t get up”. A new year, a new challenge or even an old one we’ve put off until now. At one time or another we have all found ourselves struggling. If not just to get started, it’s figuring out why we’re stuck. To answer this question I would like to take five of Michael E. ...
Read MoreIn last month’s newsletter, I introduced the term “fun deprivation”. I defined it for you and then gave you a little exercise to complete, the purpose being to help you see what you might not be seeing about your true level of happiness and satisfaction within yourself and your team. If you didn’t take the five statement assessment ...
Read MoreI’m becoming more and more aware of a disturbing phenomenon in many practices today. I’m seeing it much more often and I fear it may be becoming a trend. In fact, it could be emerging as the new number one threat to doctors and their practices. I’ve even decided on a term to describe it: fun deprivation. Just to be clear, here is ...
Read MoreMost of us, since a very young age, have heard and learned some variation of the following phrase: “You only have one chance to make a good first impression.” While I hesitate to argue or find fault with conventional wisdom, when it comes to your dental office and new patients, I propose that you actually have several opportunities to ...
Read MoreEnthusiasm is one of the most powerful of all marketing techniques. It proves beyond words that the product or service being marketed is worth getting excited about. It conveys an attitude that is highly contagious. The contagion starts with the doctor. From here, this healthy contagion spreads throughout the staff, then moves into the ...
Read MoreYears ago my favorite TV show and favorite scene was Star Trek with Captain Picard at the helm looking out into space when, in his commanding British voice would launch the Enterprise on its journey by saying, “Engage”. There was something special about the Star Ship Enterprise having the entire crew, warp engines, and flight deck ready to ...
Read MoreThe word “eluding” means: To escape from a danger, enemy, or pursuer; typically in a skillful or cunning way. “Competitive edge” means: The ability of an organization to produce goods and services more effectively than competitors do, thereby outperforming them. This means they must stay ahead in being responsive to customers, ...
Read MoreIt has been over thirty years since I received a visit from an investigator from the State Board of Texas. Needless to say I was scared to death. On that day he requested and received copies of 3 patient files. I was not informed for 3 months why they wanted them or what I had been accused of. The registered letter with the State Board’s ...
Read MoreIf a person (or office) feels burnt out or “in a rut,” it is usually because they are not continually improving. If the quest for continuous improvement becomes part of your nature, you can never be in a rut. You will naturally be enthusiastic and motivated. In today’s climate, only the best and strongest practices will survive ...
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