Early in my career, I realized my best referral source wasn’t the direct response mailers, new resident programs, care-to-share programs, signage, or even location. To my surprise, it was the Orthodontist and two other GP Dental practices down the street. In a town of 19,000 people, 35 miles north of Dallas, we were getting 15-20 new ...
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If this is a question you ask yourself daily, then your practice may suffer from distributive inequity. While this term is seldom heard, it pervades the halls of many practices, destroying team morale and generally making the dentist’s life miserable. Before I define it, let me describe it. The entry to the dentist’s private office is a ...
Read MoreDentists have heard the word “delegate” for years, yet many still do not believe it can actually work for their practice. However, delegation with proper planning creates a team of skilled, responsible professionals. The key is skill. Skill results from training and hands-on experience. The energy and talent of a team working ...
Read MoreDave, it’s good to hear from you. I hope my reply to your question helps. Any input on Delta Dental refusing to pay for crowns? For the last month they are refusing to pay for crowns; we have never had this issue before. I spoke to 3 other dentists that confirmed our experience. I am checking with some of the bigger groups to see if they ...
Read MoreThe Fulfillment Curve The Fulfillment Curve is one of the main tenets of a great book called Your Money Or Your Life by Joe Dominguez and Vicki Robin. Rather than attempt to explain it myself, I’ve included below a summary that I believe does a great job of making the authors’ main point. The Fulfillment Curve shows the relationship ...
Read MoreThroughout my years as a dental consultant/coach, I have encountered a wide range of attitudes from dentists related to what I like to call “contentment and purpose”. Let me explain……. Contentment is defined in the dictionary as “the state of being content; satisfied”. Purpose is defined as “the reason for which ...
Read More“The problem with communication is the illusion that it has occurred.” – George Bernard Shaw Consistency – modern culture longs for this; things change too fast; consistency = comfort; give patients the same experience every time they are in the office, keep repeating your message Attitude – statistics for the effectiveness of ...
Read MoreThere is nothing worse than having a perfect day scheduled at 8:00am and by 9:00am, 20% of the day has cancelled. What’s even worse is that cancellations and no-shows seem to affect the most productive procedures (Crown and bridge for the doctor and soft tissue appointments for hygiene). Therefore, the 20% cancellation rate may mean an ...
Read MoreI just got off the phone with a doctor who had too much experience, too little situational awareness, and a complete aversion to implementing change. This was the good part of the call. He had contacted me to go over his numbers, P&L, and schedule and asked that I offer some insight to the “state of the union”for his practice. ...
Read MoreGetting Everything You Can Out Of All You’ve Got – Abraham, Jay You Are The Message – Ailes, Roger Service America – Albrecht and Zemke Charisma – Alessandra, Tony The Platinum Rule – Alessandra, Tony Communicating At Work – Alessandra and Hunsaker Getting Things Done – Allen, David Marketing To Women – Barletta, ...
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