Looking back on the past six months of this year, there is nothing more important than the lessons we should have learned from the forced closures, the restart, and challenges coming back to finish strong with just three months to go. At the top of the list of things I should have learned but seem to be destined to repeat, is the “warm body ...
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I was speaking with a dental friend in Canada and not 2 hours latter two other dentists from the US called with the same statement. “Mike, it’s really hard to find hygienists and many of the ones I have are complaining about doing hygiene without aerosols. We are backed up in hygiene because of this and even though we are facing some ...
Read MoreIf we are honest with ourselves, each of us has had a mentor (or many) that never knew that you tried to emulate them: People in your life that taught by doing. Modeling the things that made them great leaders, teachers, and examples for you to follow. There is a lost art in leadership, far more important than the words you utter. Every minute of ...
Read MoreIn football, as the clock expires at the end of the third quarter, teams and fans alike hold up four fingers to signify the beginning of the most important 15 minutes of the game. These four fingers signify that the fourth quarter belongs to their team. The tradition is emphasizing a commitment to finishing the game strong. The problem is that ...
Read MoreLike many other things, having a strong contingency of children in your practice can be counter intuitive. Most doctors want patients 50 plus years old with lots of decay, lots of money, and the need for a lot of dentistry. Pretty much a mantra that older people are good, and kids are bad. There is a problem in most places for most practices with ...
Read MoreLike the well-intentioned New Year’s “resolution”, if you were really truthful, have you forgotten the feelings and situations that you found yourself in a few weeks ago, and are now back to doing what you did prior to March of 2020? Have the pressing changes that you had to make fallen away as you deal with the mundane activities of the new ...
Read MoreA few weeks ago, we took the time to discuss the value of allowing your staff to do a review of the doctor. Let me now remind you why we did this. By you taking the initiative to allow unfettered feedback from each staff member just after returning from our pandemic vacation, we have positioned ourselves to know how our team actually sees us as ...
Read MoreGot a call the other day from a doctor who was perturbed by the fact that their office has had 5 employees quit in the last couple of months. There was one that was moving, but all five of the employees who quit went to other offices that paid them more. According to the doctor, they all left for more money. This doctor was a client back three or ...
Read MoreThe final words on pay and profit formula. We started two weeks ago with The Extortion of Pay at the Cost of Profit, moved to The Reality Pay Formula, and finish today with a look at stopping overhead creep through systematic rework of your pay/profit strategy. If you have read the Super General Dental Practice (Second Edition) you will have ...
Read MoreThis is a follow up to the previous week’s discussion on “The Extortion of Pay at the Cost of Profit”. We defined the trends, their history, and the likely outcome. Here is the rest of the story. Your practice is a business, and as such, needs to make a profit, satisfy your customers, and encourage long-term employees with fair compensation, ...
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