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How do you recommend compensating a hygienist?

The simple answer is: pay them on commission.  But of course this “simple answer” leads immediately to more questions.  What is the percentage number?  Is this a percentage of production or collection?  Gross or net?  What do you include?  What do you exclude?  If the office has a bonus plan, does…

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Purpose Driven

Allow me to distill the benefits of a Purpose Driven Practice into four short thoughts.  When I was young, I loved to play with a magnifying glass.  On a sunny day you could focus the lens on a piece of tissue paper and it would magicallyerupt in flames.  However, it would only…

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Human Resources

Few areas in Dentistry are as important as your ability to assemble a great staff.  It takes even more skills to turn that “group” into a team.  Truly the “practice” of Dentistry has become the “business” of dentistry.  Leadership, systems, delegation, rewards, and consequences are just a few key elements.  Each is like…

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How's Your Hook Shot?

I have had it explained to me how easy it should be for my doctors to seat my crowns. My favorite explanation came from none other than Dr. Mike Abernathy himself. He put it to me in a way that I could not possibly have misunderstood, sports. “I should be able to hook…

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Everything Counts – Ten Reasons We're Up 20% This Year in This Economy

For nearly 20 years, I have read many articles about our profession but this is my first one to write. Our consultant, Dave Rutty from Summit Practice Solutions, called me last week and said, “Do you realize your production is up 20% this year and you had your best month…

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What You Do Every Day May Not Be Your Job

Every couple of weeks someone prepares a payroll for your office.  Every month someone pays the bills, and as owner you get to take what’s left.  This commonplace occurrence tends to mislead doctors and team members into thinking they were hired to do a particular job and that if they do it with excellence,…

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Election Time State of the Union Dental Strategies

This is the year someone is staying and someone is leaving in Washington.  It will get better, or it won’t.  It’s happened before, and it will happen again.  The problem is, every time it happens you start trying to figure out what to do.  Back in 1985 I built a new building…

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"Donor and Recipient" Dental Practices

Early in my career, I realized my best referral source wasn’t the direct response mailers, new resident programs, care-to-share programs, signage, or even location.  To my surprise, it was the Orthodontist and two other GP Dental practices down the street.  In a town of 19,000 people, 35 miles north of Dallas, we were getting…

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What Can I Do To Improve The Morale of My Team?

If this is a question you ask yourself daily, then your practice may suffer from distributive inequity. While this term is seldom heard, it pervades the halls of many practices, destroying team morale and generally making the dentist’s life miserable. Before I define it, let me describe it. The entry to the dentist’s…

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Delegation

Dentists have heard the word “delegate” for years, yet many still do not believe it can actually work for their practice.  However, delegation with proper planning creates a team of skilled, responsible professionals. The key is skill.  Skill results from training and hands-on experience.  The energy and talent of a team working…

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