Too often, I see doctors and their practices struggling to find a solution to overhead, productivity, and patient marketing and retention. In most cases, I see a high turn over of staff, few new patients and an out-of-control overhead spiral. The Doctors response is taking more continuing education to improve his clinical skills. As it turns out, ...

The phrase, what gets measured get done, is attributed to Peter Drucker decades ago, but is as valid today as when he coined the phrase. You might want to consider this as one of the top ten leadership habits in creating the practice you always wanted to have. This, being the start of a new challenging year, should create some phantom pressure to ...

Yep, it’s that time of the year again. One year ended and the next one under way. We weathered 10 months of a pandemic and the start of a financial recession along with a change in leadership in the White House in 2020. The next page is uncertain but a few things are likely to be on the agenda for the New Year. Taxes for each of you are going ...

Looking back on the past six months of this year, there is nothing more important than the lessons we should have learned from the forced closures, the restart, and challenges coming back to finish strong with just three months to go. At the top of the list of things I should have learned but seem to be destined to repeat, is the “warm body ...

If we are honest with ourselves, each of us has had a mentor (or many) that never knew that you tried to emulate them: People in your life that taught by doing. Modeling the things that made them great leaders, teachers, and examples for you to follow. There is a lost art in leadership, far more important than the words you utter. Every minute of ...

The final rule of leadership is that owners who do not have people following them are not leaders. Kind of a “duh” statement in a Captain Obvious fashion, but one overlooked by almost ever doctor I talk to. The symptom would be a “group” of people working together rather than a “team”. These doctors feel they need to micro-manage every ...

Before starting this week with another installment by Captain Obvious, if these rules are not resonating with you or they are not obvious, you too may struggle with leadership. Rule number three is: You have to precede your practice to the next level of production. If you want more, you have to do more. The next level of commitment always precedes ...

In our second installment of leadership tips and traits that everyone has forgotten but knows they are true; we reach the point, counter point that each of us face. You are the number one reason the practice does well and the number one reason the practice struggles. As obvious as this appears to me, I see most doctors pointing the finger at ...

I am probably going to get a lot of negative feedback from this second installment. I want to talk about underperforming hygiene departments. Pretty much 90% of the offices I see fit this description. Whether you have one or a dozen hygienists you need to look at hygiene as the hub of your entire practice. They should be bringing in at least 33% ...

The topic for the video today is STAFF OWNED. To access the video, click here. After viewing the video, you will find additional related information in Chapter 18 of THE SUPER GENERAL DENTAL PRACTICE book. Those of you who have followed Mike’s writing and speaking for many years will quickly realize that this is the third piece of the ...