Getting new patients, inspiring them, telling them what they need, and having them say yes is one of those things that we live with every day. I feel like the dental community, as a whole, falls far short of its potential when it comes to converting calls to appointments, getting them to show up, and accepting your recommendations for treatment. ...
Read MoreI hope you were not too surprised with your investigation of how your front desk answers the phone and what your actual conversion rate to an appointment looked like. It is startling at the reality of its impact but remember that in a Fixer Upper, we leave no stone unturned. Searching out the true numbers is much like demolition day in a home ...
Read MoreOne thing. Really. Just one. Anyone can do one thing to turn his or her practice around. One thing, anything, is better than allowing another day or year go by and settling for where you are now. One thing can make a huge difference for any practice anywhere. Keep in mind that failure is not fatal and success is not permanent. This series of doing ...
Read MoreWarning: If you have reached the pinnacle of dental practice nirvana, stop reading and exit this article. For the rest of us, read on and consider that rarely do we actually arrive at a point where we could not improve our businesses. Surely you have heard of the HGTV super show “Fixer Upper” with Chip and Joanna Gains. Based in Waco, Texas, ...
Read MoreIf you are “Thinking Like a Dentist”, this last part can be a fatal flaw. I find the doctors that think like a dentist, which would be bad, have almost no situational awareness. These doctors are vulnerable to any Tom, Dick, or Harry who hangs out their shingle and becomes “a consultant to the dental industry”, obsessively clings to ...
Read MoreWhen it comes to successful businesses, timing, location, and demographics are always super important. But when I see doctors “thinking like a dentist” I often see some disconnect in understanding, assembling, training, and keeping a great staff. Through the years I have felt more and more like you should never hire “employees” you should ...
Read MoreIn the first two parts of “stop thinking like a dentist” we’ve seen that viewing solo practice as a destination or benchmark for dentists is not the best approach and also how debt and entitlement can cripple a successful dental practice. The goal here is to point out the seeming innocuous beliefs that a dentist has that will subject him or ...
Read More(I have had a lot of requests to look at individual office numbers and I am just about all caught up, so if you are thinking you want to do this, please go ahead and send your Growth Analysis Spreadsheet and information so that you don’t lose out on implementing these new strategies. The details are in the “PS” at the end of today’s ...
Read MoreThe title embodies everything that represents getting off track in dentistry. I want you to consider that the phrase “Thinking Like a Dentist” for all our purposes means something bad. As the dental and economic climate of the U.S. changes, we are seeing dentists reverting back to a mindset that could only be described as the strategy of a ...
Read MoreSummit Practice Solutions was built on a philosophy of the Purpose Driven, Doctor Led, Staff Owned practice management office culture. These foundational principles were taken from my main office in McKinney, Texas, with over 3 decades of private practice success and including multiple locations. This is another look at staff issues and what part ...
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