I got stumped on a telephone call. I was blindsided with a question I could not answer. A new client asked me: “What makes the difference between a great client and a doctor who doesn’t really perform?” He had already signed up for coaching, but I still would have liked to have said: “Every doctor does well when they hire ...
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I’m reminded of the story of the new shop owner who, after being open for several days without a single customer, finally checked the front door only to find it was locked. Marketing is the key that opens that front door. With our consulting clients, I continually harp on the fact that marketing is the foundation of healthy patient flow. ...
Read MoreHave you ever noticed that the higher you go on the human scale, the nicer the people are? It’s all a matter of attitude. You can tell a great deal about a person just from studying his attitude. People are mean, suspicious and vindictive outwardly only when they are mean, suspicious and vindictive inwardly. The more confident a person ...
Read More“Whatever you allow, you encourage.” That is one of my favorite quotes about leadership as it relates to a dental practice. Let’s take a minute and talk about leadership. This is what separates winners from losers in our business. Have you ever wondered why your team doesn’t seem to do what you want and need them to do? ...
Read MoreWhile consulting in dental practices for over 20 years, I have observed that many dentists have an unwarranted fear of accepting PPO (Managed Care) plans. The biggest single “fear factor” seems to be the overwhelming focus the dentist places on the reduced fees received from these plans: the dreaded “write-offs”. They will look at a ...
Read More“G o l l y”! As Private Gomer Pyle would say. I have figured out why the profile of the average dentist is so poor. I have discovered why procrastination, blame shifting, and mediocrity are rampant in dentistry in general. I have put my finger on why so many are struggling to be successful in their quest to make dentistry a viable ...
Read MoreI’ve gotten more questions this past year regarding Yellow Pages advertising than at any time I can remember in the past 17 years of working with dentists. This has even been more intense in the past few months, as many renewals happen at this time of year for books being published and distributed in the spring. Here are my thoughts: The ...
Read MoreI am no expert, but I found three or four articles over the last month that answer questions that I am often asked. “Where do you invest your money?” I have traditionally invested in: 1. My office and staff 2. Tax free municipal bonds 3. Land, when I could pay cash These excerpts come from Bob Sytz, a CPA and CFP who writes for ...
Read MoreProbably one of my best (and worst) traits is my inclination to approach a challenge with the mindset of: Ready, Fire, Aim. I guess I always figured that making no decision was worse than making the wrong one. You never fail if you get up and keep going. I just made sure that if I failed, I failed forward. It is said that an expert ...
Read MoreEveryone is looking for an edge. Everyone wants to lower their overhead and stress level. Finally, everyone is looking for little known secrets of productivity. I think you will be surprised at how easy it is to eliminate one clinical staff position, meet OSHA requirements, and double your operatory efficiency. At some point in every ...
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