We are winding up the success principles for an effective bonus system today. You will find some important, yet difficult, essential principles to incorporate this week. Doctor must act quickly to eliminate incompatible staff. You are going to have to make the hard decisions and make them quickly. Waiting means a lack of direction and ...
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You will notice that we started pointing the finger at the owner doctor last week and we continue that line in the next principles for a successful bonus system. Once again you can find foundational information in the free book, The Super General Dental Practice, in the chapter dealing with Doctor Leadership. (http://www.supergeneralpractice.com ...
Read MoreWe ended last week with a short discussion about staff, and you should have read the chapter on benchmarks and overhead and staff ownership from The Super General Dental Practice. (www.supergeneralpractice.com for your free copy). Before we start discussing the second principle for a successful bonus plan, let me remind you that a bonus system ...
Read MoreThis is one of those topics that I have written about many times but is still one area that doctors seem to struggle implementing successfully. It seems that most doctors consider a “bonus” system as a need to have, check the box, I haven’t arrived, must do system to feel that they are successful. In their haste to have it, they forget that ...
Read MoreLike most things, success is in the details. Almost every dentist I speak with wants to grow a practice to the point of needing a new doctor. The details in getting the timing right are critical to the successful execution of any transition in dentistry. Adding a doctor is not the time to wing it. There are solid reasons, benchmarks, and systems ...
Read MoreFor once, I was asked a question that I could answer with a strong black or white statement of: “absolutely”, “maybe”. Buying patients from a practice that is calling it quits “can be” a great strategy for injecting your practice with new blood. On the other hand, it also has many pitfalls that you must consider before implementing ...
Read MoreThe following is the actual text from an email response that I provided to a doctor’s questions back in January. His words are in bold. He was, at the time, interested in the possibility of having us come into his practice to work with him and his team. They are very typical questions that we receive often. I thought that by providing the ...
Read MoreGetting new patients, inspiring them, telling them what they need, and having them say yes is one of those things that we live with every day. I feel like the dental community, as a whole, falls far short of its potential when it comes to converting calls to appointments, getting them to show up, and accepting your recommendations for treatment. ...
Read MoreI hope you were not too surprised with your investigation of how your front desk answers the phone and what your actual conversion rate to an appointment looked like. It is startling at the reality of its impact but remember that in a Fixer Upper, we leave no stone unturned. Searching out the true numbers is much like demolition day in a home ...
Read MoreOne thing. Really. Just one. Anyone can do one thing to turn his or her practice around. One thing, anything, is better than allowing another day or year go by and settling for where you are now. One thing can make a huge difference for any practice anywhere. Keep in mind that failure is not fatal and success is not permanent. This series of doing ...
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