Questions? Call Us (800) 252.0955

Delegation

Dentists have heard the word “delegate” for years, yet many still do not believe it can actually work for their practice.  However, delegation with proper planning creates a team of skilled, responsible professionals.

The key is skill.  Skill results from …

read more →

Dave's Insurance Question

Dave, it’s good to hear from you.  I hope my reply to your question helps.

Any input on Delta Dental refusing to pay for crowns? For the last month they are refusing to pay for crowns; we have never had

read more →

Contentment and Purpose (part 2)

The Fulfillment Curve

The Fulfillment Curve is one of the main tenets of a great book called Your Money Or Your Life by Joe Dominguez and Vicki Robin.  Rather than attempt to explain it myself, I’ve included below a summary …

read more →

Contentment and Purpose

Throughout my years as a dental consultant/coach, I have encountered a wide range of attitudes from dentists related to what I like to call “contentment and purpose”.  Let me explain…….

Contentment is defined in the dictionary as  “…

read more →

Communication

“The problem with communication is the illusion that it has occurred.” – George Bernard Shaw

Consistency – modern culture longs for this; things change too fast; consistency = comfort; give patients the same experience every time they are in the …

read more →

Cancellations and No-Shows

There is nothing worse than having a perfect day scheduled at 8:00am and by 9:00am, 20% of the day has cancelled.  What’s even worse is that cancellations and no-shows seem to affect the most productive procedures (Crown and bridge for …

read more →

Caught By Capacity: Why We Stop Growing

I just got off the phone with a doctor who had too much experience, too little situational awareness, and a complete aversion to implementing change.  This was the good part of the call.  He had contacted me to go over …

read more →

Recommended Reading – Leadership, Management, Motivation)

Getting Everything You Can Out Of All You’ve Got – Abraham, Jay
You Are The Message – Ailes, Roger
Service America – Albrecht and Zemke
Charisma – Alessandra, Tony
The Platinum Rule – Alessandra, Tony
Communicating At Work – Alessandra …

read more →

The Number One Wealth Building Strategy in Dentistry

I would have to say that the idea of helping young to mid-career doctors build their financial future, and helping late term doctors transform their practice into a 5-10 year exit strategy was the real reason we wrote this book.  …

read more →

To Bonus, Or Not To Bonus? That Is The Question.

The short answer is absolutely maybe.  It always starts with a short email from a doctor asking me how to structure his/her bonus.   I always answer:  “Give me a call, because it will take too long to type it, and …

read more →