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Election Time State of the Union Dental Strategies

This is the year someone is staying and someone is leaving in Washington.  It will get better, or it won’t.  It’s happened before, and it will happen again.  The problem is, every time it happens you start trying to figure …

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"Donor and Recipient" Dental Practices

Early in my career, I realized my best referral source wasn’t the direct response mailers, new resident programs, care-to-share programs, signage, or even location.  To my surprise, it was the Orthodontist and two other GP Dental practices down the street.  …

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What Can I Do To Improve The Morale of My Team?

If this is a question you ask yourself daily, then your practice may suffer from distributive inequity. While this term is seldom heard, it pervades the halls of many practices, destroying team morale and generally making the dentist’s life miserable. …

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Delegation

Dentists have heard the word “delegate” for years, yet many still do not believe it can actually work for their practice.  However, delegation with proper planning creates a team of skilled, responsible professionals.

The key is skill.  Skill results from …

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Dave's Insurance Question

Dave, it’s good to hear from you.  I hope my reply to your question helps.

Any input on Delta Dental refusing to pay for crowns? For the last month they are refusing to pay for crowns; we have never had

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Contentment and Purpose (part 2)

The Fulfillment Curve

The Fulfillment Curve is one of the main tenets of a great book called Your Money Or Your Life by Joe Dominguez and Vicki Robin.  Rather than attempt to explain it myself, I’ve included below a summary …

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Contentment and Purpose

Throughout my years as a dental consultant/coach, I have encountered a wide range of attitudes from dentists related to what I like to call “contentment and purpose”.  Let me explain…….

Contentment is defined in the dictionary as  “…

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Communication

“The problem with communication is the illusion that it has occurred.” – George Bernard Shaw

Consistency – modern culture longs for this; things change too fast; consistency = comfort; give patients the same experience every time they are in the …

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Cancellations and No-Shows

There is nothing worse than having a perfect day scheduled at 8:00am and by 9:00am, 20% of the day has cancelled.  What’s even worse is that cancellations and no-shows seem to affect the most productive procedures (Crown and bridge for …

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Caught By Capacity: Why We Stop Growing

I just got off the phone with a doctor who had too much experience, too little situational awareness, and a complete aversion to implementing change.  This was the good part of the call.  He had contacted me to go over …

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