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Insurance Letters


Dear ____________________,

Did you know that each year insurance companies make millions of dollars off patients who forego necessary and preventive dental care?  Many individuals who are paying for dental insurance do not realize that their plans provide …

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Insurance Demand Letter

Re: Patient:
Treatment Dates —– Prep:___________ Seat:____________

Dear Director of Claims:

It is our understanding that this claim was denied pursuant to your decision that the care given was not dentally necessary.

The explanation of benefits did …

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Independent Contractor or Employee?

I seem to run into more and more dentists who will hire an associate doctor or other employee as an “independent contractor”.   My advice has always been:  “There is no way you are going to be able to meet the …

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Increasing Case Acceptance

The Feel, Felt, Found Method

The feel, felt, found method is an excellent way to deal with patient objections.  It works equally well with concerns about fees, excessive fears, or concerns about being able to schedule appointments.  The good part …

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How do you recommend compensating a hygienist?

The simple answer is: pay them on commission.  But of course this “simple answer” leads immediately to more questions.  What is the percentage number?  Is this a percentage of production or collection?  Gross or net?  What do you include?  What …

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Purpose Driven

Allow me to distill the benefits of a Purpose Driven Practice into four short thoughts.  When I was young, I loved to play with a magnifying glass.  On a sunny day you could focus the lens on a piece of …

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Human Resources

Few areas in Dentistry are as important as your ability to assemble a great staff.  It takes even more skills to turn that “group” into a team.  Truly the “practice” of Dentistry has become the “business” of dentistry.  Leadership, systems, …

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How's Your Hook Shot?

I have had it explained to me how easy it should be for my doctors to seat my crowns. My favorite explanation came from none other than Dr. Mike Abernathy himself. He put it to me in a way that …

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Everything Counts – Ten Reasons We're Up 20% This Year in This Economy

For nearly 20 years, I have read many articles about our profession but this is my first one to write. Our consultant, Dave Rutty from Summit Practice Solutions, called me last week and said, “Do you realize your production is …

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What You Do Every Day May Not Be Your Job

Every couple of weeks someone prepares a payroll for your office.  Every month someone pays the bills, and as owner you get to take what’s left.  This commonplace occurrence tends to mislead doctors and team members into thinking they were …

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