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Contentment and Purpose

Throughout my years as a dental consultant/coach, I have encountered a wide range of attitudes from dentists related to what I like to call “contentment and purpose”.  Let me explain…….

Contentment is defined in the dictionary as  “…

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Communication

“The problem with communication is the illusion that it has occurred.” – George Bernard Shaw

Consistency – modern culture longs for this; things change too fast; consistency = comfort; give patients the same experience every time they are in the …

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Cancellations and No-Shows

There is nothing worse than having a perfect day scheduled at 8:00am and by 9:00am, 20% of the day has cancelled.  What’s even worse is that cancellations and no-shows seem to affect the most productive procedures (Crown and bridge for …

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Caught By Capacity: Why We Stop Growing

I just got off the phone with a doctor who had too much experience, too little situational awareness, and a complete aversion to implementing change.  This was the good part of the call.  He had contacted me to go over …

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Recommended Reading – Leadership, Management, Motivation)

Getting Everything You Can Out Of All You’ve Got – Abraham, Jay
You Are The Message – Ailes, Roger
Service America – Albrecht and Zemke
Charisma – Alessandra, Tony
The Platinum Rule – Alessandra, Tony
Communicating At Work – Alessandra …

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The Number One Wealth Building Strategy in Dentistry

I would have to say that the idea of helping young to mid-career doctors build their financial future, and helping late term doctors transform their practice into a 5-10 year exit strategy was the real reason we wrote this book.  …

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To Bonus, Or Not To Bonus? That Is The Question.

The short answer is absolutely maybe.  It always starts with a short email from a doctor asking me how to structure his/her bonus.   I always answer:  “Give me a call, because it will take too long to type it, and …

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Beyond a Donor Practice

Occasionally you have an epiphany (I call it a brain fart) when answering a common question.  In the process of just visiting over the phone with a young doctor, he said something that gave me pause.  In a month that …

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Benchmarks, Management, and Accounting by the Numbers

Steven Covey in “The 7 Habits of Highly Effective People” identifies the number one trait to make you successful in any endeavor:  “Begin with the end in mind”.  In other words, if you can define, or create a picture of …

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When Your Marketing Has No Pulse

If you are like most practices, you shouldn’t spend another dime on marketing.  In fact, if you do, you will probably have fewer patients next year than you have today.  Ever try to diet?  Statistically you will weigh 3-6 …

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