Last week I had the opportunity to look at a practice that a young doctor wanted to buy. He contacted me to ask my opinion. This happens four or five times a month in addition to seasoned doctors thinking about purchasing a satellite office or second location. As is the…
While this is the last installment in this series on benchmarks, it is still a very significant number to track. Once again, no one tracks this and it will give you an entirely different insight into productive scheduling and profitability. What we are looking for is the percentage of daily…
A lot of software companies can produce this number for you, but the short fall here is that we don’t take the information and act quickly to improve our standing. If you have not yet given each of the benchmark articles to your office manager and staff, you are missing…
Once again, we are looking at a number that few, if any, consistently follow. The amount you spend on your lab bills becomes a significant indicator of whether your marketing is working, demographics are good, systems are done consistently well, case acceptance is high, and even your ability to inspire…
Most offices don’t give their hygiene department enough attention. This is a make it or break it benchmark that is high on my list of numbers you need to address. Too often we look at hygiene as sort of a “loss leader” component of our offices. Managed care and poor…
The next number you should track, but no one does, is the monthly production per employee. Very simple calculation, but I don’t know of any other group that ever follows this number. All you do is count up the number of staff including associates, front desk, assistants, office manager and…
For the next few weeks I am going to put a magnifying glass on your benchmarks, but in a little different way. I find most doctors fail to really monitor or study their numbers. Oh sure, some pay hundreds if not thousands of dollars a month to have some third-party…
We stress this annually at about this time of year (late Sept./early Oct.), but are still amazed at how many offices don’t do it. Many of your patients have unused insurance benefits that will expire on Dec. 31. A gentle reminder from you may be all that’s needed to get…
I have a special treat this week. You can catch me saying the following in almost any clinical seminar: “Just subscribe to the Clinicians Report (CRA) and buy whatever they say is the best product”. (https://www.cliniciansreport.org/) The biggest complaint I have about many clinical courses is that they take the…
I am featuring Dr. Nathan Ho this week and I want to encourage you to take the time to view the YouTube video that we have included. Nathan is a client and very successful dentist. What we are showcasing this week is his turnkey system for getting and pushing reviews…