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SHADOW OF A TERRIBLE OFFICE TO WORK FOR

Situational awareness is one of those learned skills we all should be skilled at. You should always be taking stock of your situation and surroundings. Struggling practices always like to blame it on their location, lack of good staff, or …

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ONE-MINUTE CHANGES TO ELIMINATE PATIENT COMPLAINTS — PART 2

More than ever, I believe that doctors have a functional blindness to their own defects (kind of like the commercials on TV about people going “Nose Blind”). These doctors are not struggling because they cannot resolve these shortcomings. They struggle …

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ONE-MINUTE CHANGES TO ELIMINATE PATIENT COMPLAINTS

We should all have time to implement one-minute changes that improve our outcome. In fact, I can’t think of anything better than a one (minute) and done fix. Imagine being able to eliminate a majority of problems that turn your …

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DO YOU KNOW YOUR NUMBERS?

When you are like me and you’re closer to your use before date than born on date, knowing your numbers hovers around blood pressure, cholesterol, PSA, lipid panels and weight. For the rest of you regular Dentists it means something …

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6 MONEY MISTAKES THAT WILL COST YOU THOUSANDS

Regardless of your age, money mistakes can sneak up on you. You may not realize how much of an effect these mistakes can have on your finances until you’ve already lost a pile of money. Take note of these common …

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MANAGEMENT: TAKE OFF THE TRAINING WHEELS

There is a tried and true process called the “Management Circle” that can set you on the path for great leadership. The Management Circle (empower, verify, follow up, adjust) demonstrates how we can approach the day-to-day organization and running of …

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THE TWO MINUTE CHANGE THAT WILL DOUBLE YOUR CASE ACCEPTANCE

When it comes to work and challenges, I love to have an advantage going in. If you could add a black and white strategy that never fails and is completely foolproof you’d have a can’t lose protocol. No grey here, …

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ACRES OF DIAMONDS STORY

I first heard this true story on an audiotape recording from Earl Nightingale. It is so powerful that I wanted to present it to each of you. I think the moral speaks for itself. The text comes from the Nightingale …

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LEARNING TO LEAD

For way too long I’ve seen offices struggle because no one has stepped up to lead the team. For the most part this should be the doctor. In Walt Kelly’s Pogo comic he states: “We have met the enemy and

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CHANGE FROM DENTIST TO RAINMAKER

Are you a thermostat or a thermometer? That is, are you a controlling influence like a thermostat; or do you tend to go up and down depending on what happens in your environment?

Most of us come into our profession …

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