Every year I find myself reassessing and readdressing every system in my office. It’s even more important to remember that we have hundreds if not thousands of doctors that we work with yearly that also need to look at their systems afresh. We need to focus on systems this week and move forward. The world is changing at the speed of thought. We ...
Read MoreThere is one overriding constant in practices that struggle: Lack of consequences. If you are new to our blog, we are beginning a series of articles concerning action steps to salvage the last quarter of 2015, while staging an exceptional start to 2016. Each step needs to become a foundational principle in leadership, systems, and protocols. Last ...
Read MoreI like dealing in black and white rather than grey ideas or systems. Last week we looked at the “math of direct referrals”. I want to dig little bit deeper this week to help you understand the importance of the patient/practice interface. Last week we defined Consumerism as giving patients what they want, when they want it, and at a price ...
Read MoreI just got these emails Saturday evening. Thought the answers might help others. Not sure how you calculate hygiene salary. For a basic re-care appt. with no X-rays Delta pays $43 for our hour cleaning and $24 exam. Our usual charge for a Cleaning is $100 and exam $90 I think. If you add my exam fee to the hygiene production, then she brings ...
Read MoreAs a dentist and leader, we often talk and think about all the things we need to do to motivate others to follow us, to help us with our cause, to get on the same page, to engage in the process. I want to talk about three things I see people not do that dramatically affect their ability to get people to follow them, help them, and even respect ...
Read MoreIn life, we need to understand that really successful people ask the right questions. They don’t procrastinate or ruminate, place blame, or play the victim. If you ask the right questions, you begin to fill in the blanks and get better answers. The question to you is: Why don’t you ___________? (Fill in the blank) I am reminded of a story ...
Read MoreMike and I really do love to get feedback from readers. This week, I’m going to share a few with you and hope that they will serve as an encouragement to other readers to go ahead and send us feedback from time to time. First, from a reader in Michigan: Hi Max and Mike, I’ve put off writing this until now. I hired a sister of my right ...
Read MoreI occasionally get calls that begin with: This patient came in and (poor result, upset patient, potential lawsuit, etc.). For some of these doctors, it seems more customary than exceptional for this to take place, but if you stay in Dentistry long enough, you will face an upset patient and potential complaint to the State Board or Civil litigation ...
Read MoreJust when you thought it was safe to go outside, another energy Vampire appears. We talked in Part 1 about how various types of staff can suck the life and joy out of your practice. Several of the emails I received after that said that they had even worse types of Vampires than just the staff. Allow me to add to the first article now with a few ...
Read MoreI want to introduce you to how to deal with energy vampires, because we all have them at one time or another and these guys/gals can walk in the sunshine. So let’s start with a quick down and dirty list of vampires because they come in all shapes and sizes. 1. The Underachiever: This is that staff member that was hired in desperation when ...
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