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ACT 6: THE PROXIMITY EFFECT

I realize that goal setting is difficult and a little time consuming, but for it to be successful you need to dedicate the time and effort it requires to make the process a success. Let me give you another way …

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HIRING STRATEGY

The entire evolution of a successful dental practice will revolve around the people you hire. As a leader, and owner, you should be deeply concerned about the result of your hiring and the longevity of your staff. If we look …

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NOT SO FAST

I just got an email from a friend and client about a new hire he was about to make. He wanted my comments and thoughts about an email that he just received from a new hygienist that will be starting …

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CAN YOU HEAR ME NOW?

The old Verizon’s commercial in 2002 with the actor Paul Marcarelli harped: “Can you hear me now?” The whole point was to wake up the public to the fact that for a lot of us, we can’t hear if we …

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LIKE BEING SUED? THEN DON’T INCORPORATE

I was speaking to a doctor over lunch today and we were laying out a game plan of what to do, when to do it, and prioritizing the list. This dentist has been a client off and on for 15-20 …

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Systems and Culture

systems&culture

There is a duality in every successful dental practice. This sweet spot involves culture and systems. Here are the definitions:

Culture is the way of life of a group of people: the behaviors, beliefs, and values they accept, generally …

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THE OWNER EFFECT

This is an excerpt from a report that I wrote about a doctor’s office I visited not too long ago. It is a message that all of us need to consider.

Culture is the sum total of leadership and systems …

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THE MYTH OF THE DENTIST'S BUCKET LIST

Deep inside each of us there resides a list. A “to-do” list that is unique to each of us. In a way this accumulation of tasks almost feels like it defines us as a human being. What’s weird is that …

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The Baker: In Search of Success

I would have to say that there are many things I like about the Fourth of July, but my favorite is eating desserts. We generally have a hundred or so assorted adults and kids over for the Fourth of July …

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WHY I DON'T LIKE OUTSOURCING

When most of us think of the word “outsourcing” we see automobiles being built in Mexico, or crown and bridge work done in China or the Philippines. What I am seeing in Dentistry is a small, slow transition to “outsourcing” …

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