Christmas and grandkids reminded me of days gone by when on Christmas Eve (usually some time past midnight) I would finally resort to reading the disclaimer on the box of some toy I was struggling to assemble that said: “Some Assembly Required”. By this point, I’m tired and know that in less than 6 hours my kids will be knocking on the ...
Read MoreNear the end of every year, I get a lot of calls about patient reactivation. Last month was definitely not an exception. Everyone wants to know what they should do, how to do it, and what to say. First of all, reactivation may be one of the most difficult systems to implement while at the same time being the most important. Take a moment and think ...
Read MoreOn the wall of my grandkids room is a plaque called the Cowboy’s Creed. While short, it probably embodies every tenet that a leader should strive for. Hope you enjoy it. It might even take the place of a policy manual. (MPA) 1. Live each day with courage. 2. Take pride in your work. 3. Always ...
Read MoreLegendary football coach Vince Lombardi, when asked how he motivated his players, replied: “My job isn’t motivating my players. My job is keeping 11 motivated players on the field at all times”. From doctors, I constantly hear that they can’t find or keep good staff. From staff I hear all of the complaints about the doctor and ...
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