Let me share some real-life customer service experiences with you. Wow! Have these salesperson experiences ever happened to you? Experience 1 This past weekend, we went to a big box store to buy an iPod. The salesman, without being asked, continually insisted he doesn’t work on commission and was so aggressive that he had our heads ...
Read MoreWe seem to get a lot of calls about paying staff. Let me take just a moment and set the stage for looking at what you should be paying. Always start with the end in mind. If you have ever read any articles from us about benchmarks, you know that you entire staff cost (including salary, taxes, continuing education, bonus, benefits, staff ...
Read MoreOver and over again you’ve heard me say that “a Dental Practice is just a small consumer driven business”. As such, nothing happens unless the patient (consumer) says yes. If you consistently see the back of people’s heads as they move on down the street to the next dentist on the block, you’re missing an important ingredient. ...
Read MoreI was speaking to a senior doctor who had just begun our “Trial Partnership” strategy. The young associate had just started a month or so back and was slowly getting better. Somewhere in the conversation he mentioned that last year at this time he was producing about $80,000 on four days per week for the month without an associate, when ...
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